Terms & Conditions of Sale

These terms and conditions govern each order and supersede any other agreement.

RETURNED MERCHANDISE: Credit will not be issued for materials returned without a Return Material Authorization (RMA) number. Return requests must be communicated to our Naples, FL office and include an itemized list with the invoice number and date. All returns are subject to evaluation prior to an RMA being issued. Return requests beyond 30 days of receipt of order may not be accepted. All returns are subject to a 20% restocking charge. Returns must be in “new, unaltered, and unused condition.” New, unaltered, and unused condition is:

  • without showing signs of wear or damage in any way
  • within 30 calendar days of the delivery date
  • must not be a special order or a custom order
  • unless noted that it cannot be returned

WARRANTY: All Loos & Co. Inc., Sheave products (QSheaves, Process Sheaves, ESheaves) are unconditionally guaranteed against manufacturing defects. Any item found to be defective will be replaced or adjustment made provided we are notified promptly upon receipt. We reserve the right to request the item(s) be returned to us for examination and cannot be responsible for labor charges incurred in the replacement of any item. Our liability for defects on any item shall not exceed its replacement cost to us. The customer is solely responsible for ensuring QSheaves, ESheaves, and Process Sheaves are suitable for the application in which they are being used.

CREDIT: Open account terms my be extended to firms with satisfactory commercial credit rating. To avoid delay in servicing an order we will ship COD when we lack proper credit information or we can accept Visa, Mastercard, or Discover credit cards.

PAYMENT TEMRS: NET 30 DAYS. Net amount of invoice is due in full 30 days after invoice date. A service charge of 1.5% per month (18% per annum) will be added to outstanding balances over 30 days old.

FREIGHT: All shipments are freight collect and are F.O.B. Shipping Point.

CLAIMS: All products are carefully inspected and packaged to assure delivery in good condition. Product damage or loss in transit is the responsibility of the carrier. In the event of such loss, you must advise the carrier withing 15 days of delivery. We will provide reasonable assistance in filling claims.

SPECIFICATIONS: The customer is solely responsible for ensuring QSheaves, ESheaves, and Process Sheaves are suitable for the application in which they are being used.

ORDERS: All orders are subject to acceptance by our home office. We cannot be responsible for delays or nonfulfillment due to riots, hurricanes, floods, strikes or other causes beyond our control.

CUSTOM MANUFACTURED ORDERS: Custom orders will be considered irrevocable after confirmation of receipt of purchase order, web order, phone order, or credit card processing. Such orders require special materials and must be considered property of the customer once order is accepted.

LIMITATION OF LIABILITY: Loos & Co. Inc. shall not be liable for any special or consequential damages that result from the use of or performance of the products. Loos & Co. Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

PRICING: Official pricing is kept on file at our home office in Naples, FL. Pricing on website is representative and subject to change at any time.